FAQ

FREQUENTLY ASKED QUESTIONS

  Order Questions

• I sent in a contact form, when should I expect a response?
  HOWL OUT operates Mon-Wednesday from 12PM-5PM CST. If you reached out to us, expect a response in 1-3 business days! If a response takes longer then 3 days, this usually means we are out of town and selling at an event. Please check the Events page to see if we are out of town!
  
  
• How do I make changes to an order I’ve already placed?
  Please contact HOWL OUT as soon as possible: support@howl-out.com. We cannot guarantee changes if the order has been placed for longer then 24 hours. 
  
  
• How do I cancel an order?
  Orders can be cancelled in the first 72 hours. If it has been longer then 72 hours or has already been shipped, your order more then likely can't be cancelled. Please contact us at support@howl-out.com to cancel an order.
  
  

  Return Questions

• What is the return policy?
  We accept returns within 15 days of receiving your product. We will accept returns for: products that have noticeable defects, the wrong size was shipped to you mistakenly or the size ordered does not fit, wrong item delivered, or damaged products. Please email us at support@howl-out.com for assistance.
  
  *Note, if returning a product because it doesn't fit, there will be a 10% restocking fee. We do not cover shipping for the return. You will need to pay to ship the return to us, and if exchanging, shipping the exchange to you. Please make sure you use our size charts to ensure a correct fit, and read through product descriptions. We strive to be as detailed on sizing as possible to avoid returns/exchanges.
  
  Return fees do NOT apply to products with noticeable defects or wrong products sent to you. We will cover shipping for those. 
  
  Examples of noticeable defects: Tears in fabric, print defects such as peeling, big tears, misaligned colors. Loose threads that do not unravel the garment do NOT count as this is common and does not affect the garment. Do not pull on any loose strings, simply cut them off. If you are unsure of a defect, email us an image.
  
  After 15 days of you receiving your order, we cannot fulfill returns. 
  
  We do not accept returns for the following reasons: No longer wanting the product, VERY SLIGHT (unnoticeable) product defects. Products may have some very slight defects!  RETURNS/EXCHANGES NOT ACCEPTED FOR CLEARANCE ITEMS.
  
  
• I ordered the wrong size/my product doesn't fit me, what do I do?
  Please contact us to change the size! If the order has already been shipped, you'll need to return the product in new condition (original packaging, worn once, not washed by you), so we can send you the right size. Please let us know ASAP at support@howl-out.com. *Please see the return policy above on return/exchange fees for size swaps.
  
  
  
  

  Shipping Questions

• When will I receive my order?
  We ship orders every start of the week (Monday-Wednesday.) If we are at an event, the order may take a bit longer as we are not at our office to fulfill the order (please check our Events page to see when we are out of town!)
  That said, orders can take 1-2 weeks to ship, as it is only a team of two of us running HOWL OUT. If your order takes longer then 4 weeks to ship, please contact HOWL OUT at support@howl-out.com. We ask for patience as we continue to grow to meet demand!

• I pre-ordered an item, when will I receive it?
  Preordered items descriptions will give you an estimated shipping period. Please make sure to read that! With preorders, delays can happen through manufacturing/shipping, so if there are any delays, we will update the product page, and post updates on our social media and telegram channel. 
  
  
• My order contains a preorder and non-preorder items, will my non-preorder items ship before the preorder?
  No, your whole order will ship when the preorder item(s) is ready to ship. This is due to shipping costs and ease of fulfillment. If you want your non-preorder items shipped earlier, please order them separately or email us at support@howl-out.com to separate the orders. You will be charged for additional shipping.

• Is tracking information provided?
  Yes, tracking is provided when orders are sent out! Please check your spam folder if you haven't seen tracking or any shipping notifications.

• What do I do if I never received my order?
  Please contact HOWL OUT at support@howl-out.com so we can assist you.

• What do I do if I received a defective/wrong/damaged order?
  Please contact HOWL OUT at support@howl-out.com for assistance. Depending on the defect, we can provide a reshipment/refund. If you've received the wrong item, we can ship you the correct item or provide a refund. Please provide images as proof or we cannot assist you. 

• I had to pay duties on my international order?
  Yes, make sure you know your countries laws/fees when it comes to receiving international orders. HOWL OUT is not responsible for paying these duties/fees as they are on the customers end.
  
  
• I didn't claim my package and it was returned to sender, can you resend it/can I get a refund?
  If you did not claim your package, you will need to pay for shipping again for it to be reshipped. If you want a refund, you'll only be refunded for the item, and not the shipping. 
  
  
• I got a shipment email that says my whole order shipped, but it was missing an  item! What gives?
  This is due to our shipping program that automatically fulfills the whole order and marks it all as shipped, when it all hasn't been shipped. We have to manually go back into your order, and unfullfill the item(s) that are not ready to ship. You should receive another tracking email that will reflect that manual change. We understand this is confusing and can be disappointing, so we apologize!
  
  
• My order says it's being shipped but the tracking says it hasn't been dispatched yet. 
  We are still packing your order or it is waiting to be dropped off/picked up. If it has been longer then a week, please contact us at support@howl-out.com. Thank you for your patience.
  

   Product Questions

• How do I wash my blankets?
  Machine wash in cold water using mild detergent and gentle cycle only. Do not bleach or tumble dry! Hang dry if you can, If you must use a dryer, dry it on a low setting. Some ink may bleed on the polyester blankets, so please use colder water/a gentle cycle to avoid this!
  
  
• My woven blanket has loose threads?
  Woven blankets will have some loose threads, especially with use! You can cut them and knot them, or if you have a needle, you can thread them under the blanket so they aren't poking out.
  
  
• How do I wash my clothing?
  Machine wash in cold water using mild detergent and a gentle cycle. Wash with like colors, and dry with low heat setting. It helps to have the shirts inside out to help preserve the graphics. Some products may have specific washing requirements, so please refer to the garment tag or product description.

• If you do not see your question answered, please email us at support@howl-out.com or submit a form on our Contact Us page.

*As a small business, we will not tolerate being abused by customers. If you send us abusive emails, we will cancel/refund your order, and blacklist you from our shop. Please be respectful to small businesses!