FAQ

FREQUENTLY ASKED QUESTIONS

• I sent in a contact form, when should I expect a response?
  HOWL OUT operates Mon-Fri from 11AM-5PM CST. If you reached out to us, expect a response in 1-3 business days! 

• When will I receive my order?
  Our products ship directly from our manufacturer so they may take 1-4 weeks to be received. They are printed upon each order, so need time to be created. If your order takes longer then 5 weeks to show up, please contact HOWL OUT at support@howl-out.com.
  
  
• I pre-ordered an item, when will I receive it?

• Is tracking information provided?
  Yes, tracking is provided when orders are sent out! Please check your spam folder if you haven't seen tracking or any shipping notifications.
  
  
• Why is there no tracking for my boots/boxers order?
  Unfortunately, our manufacturer does not provide tracking for these items. Once you have been notified that they were shipped, you can expect to see your items in 1-3 weeks. We apologize for the inconvenience!

• What do I do if I never received my order?
  Please contact HOWL OUT at support@howl-out.com so we may refund you or reship the order.
  
  
• What do I do if I received a defective/wrong/damaged order?
  Please contact HOWL OUT at support@howl-out.com for assistance. Depending on the defect, we can provide a reshipment/refund. If you've received the wrong item, we can ship you the correct item or provide a refund. Please provide images as proof or we cannot assist you. 
  
  
• How do I make changes to an order I’ve already placed?
  Please contact HOWL OUT as soon as possible: support@howl-out.com. We cannot guarantee changes if the order has been placed for longer then 24 hours. 
  
  
• How do I cancel an order?
  Orders can be cancelled in the first 24 hours. If it has been longer then 24 hours, your order more then likely can't be cancelled. Please contact us at support@howl-out.com to cancel an order.
  
  
• Where are you located?
  HOWL OUT is located in Minnesota, US! However, a lot of our products will ship from different locations in the US. [CA, NY, NC are the main warehouses.]
  
  
• What is the return policy?
  Returns are on a case by case basis. We do not accept returns for the following reasons: Wrong size, no longer wanting the product, VERY SLIGHT [unnoticeable] product defects. [Products may have some very slight defects!]
  We will accept returns/or refunds for products that have noticeable defects, the wrong size was shipped to you mistakenly [not the size you ordered], wrong item delivered, or noticeably damaged products. Please email us at support@howl-out.com for assistance and please provide images.
  
  
• I ordered the wrong size, what do I do?
  Please contact us to change the size! If its been longer then 24 hours, there may be a possible resize fee depending on the clothing [it costs extra for us to change the order past 24 hours due to our manufacturer]. We cannot accept returns/size swaps for items already shipped/delivered so its important you let us know ASAP at support@howl-out.com.

• The item I preordered doesn't fit me, can I return it?
  Yes. We will accept returns for preordered items that do not fit. Please make sure the item is still in new condition, with the original packaging. If it isn't, we cannot accept it.
• I had to pay duties on my international order?
  Yes, make sure you know your countries laws/fees when it comes to receiving international orders. HOWL OUT is not responsible for paying these duties/fees as they are on the customers end.
  

  Product questions
  

• How do I wash my blankets?
  Machine wash in cold water using mild detergent and gentle cycle only. Do not bleach or tumble dry! Hang dry if you can, If you must use a dryer, dry it on a low setting. Some ink may bleed on the polyester blankets, so please use colder water/a gentle cycle to avoid this!
  
  
• My woven blanket has loose threads?
  Woven blankets will have some loose threads, especially with use! You can cut them and knot them, or if you have a needle, you can thread them under the blanket so they aren't poking out.
  
  
• How do I wash my clothing?
  Machine wash in cold water using mild detergent and a gentle cycle. Wash with like colors, and dry with low heat setting. It helps to have the shirts inside out to help preserve the graphics.
  
  
• My shirt has a white residue on the print and smells like vinegar?
  This is normal and from the printing process! The white residue helps protect the print. Give your shirt a wash to help with this!
  
  
• My clothing doesn't fit me, can it be returned/exchanged?
  We currently do not offer returns/exchanges for items that don't fit, we apologize. Please make sure to read all product descriptions/measurements to make sure it'll fit. Some items don't include exact measurements, and these may be accommodated for a return/exchange. Some items require a restocking/exchange fee if returned.

• My shoes don't fit, can I return/exchange them?
  We understand shoes may not fit perfectly for everyone, so we offer returns/exchanges for a restocking fee. The restocking/return fee is $25 and the exchange fee is $35. Please understand that these shoes cost a lot to manufacturer, and we'd be taking too much of a loss returning/exchanging without the fee in place. We are an independent company, so we cannot afford such losses. We apologize if this is an inconvenience to our customers, and hope in the future we will not have to charge these fees.
  
  
  IF YOU DO NOT SEE YOUR QUESTION ANSWERED, PLEASE GO FILL OUT THE CONTACT FORM OR EMAIL HOWL OUT AT SUPPORT@HOWL-OUT.COM. THANK YOU!